Shipping policy
🚚 Shipping & Processing Policy – Toks Natural
Effective Date: 26/03/26
At Toks Natural, we aim to dispatch orders promptly while providing clear and transparent delivery options.
📦 UK Shipping (Including Islands, Highlands & Northern Ireland)
Orders over £75
✔ Free Standard Delivery (2–3 working days)
Orders under £75
📦 £3.99 – Standard Delivery (2–3 working days)
Shipped via Royal Mail or equivalent tracked service.
⚡ Next Day Delivery (UK Mainland Only)
Need your order urgently?
📦 DPD Next Day Delivery – £7.99
-
Order before 2PM (Mon–Fri) for same-day dispatch
-
Orders placed after 2PM are dispatched the next working day
-
Orders placed after 2PM Friday – Sunday are dispatched Monday
✔ Fully tracked
✔ 1-hour delivery window provided by DPD
🚫 Excludes weekends and UK bank holidays
🚫 Applies to UK mainland only
📅 Estimated Delivery Times
-
Standard Delivery: 2–3 working days
-
DPD Next Day: Next working day (orders before 2PM)
Please note: Delivery times are estimates and not guaranteed. Delays may occur during busy periods.
📍 Delivery Instructions
Delivery instructions (e.g. “leave in a safe place”) must be added directly with the courier after dispatch.
If a safe place is selected, Toks Natural is not liable for loss or damage once marked as delivered.
🌍 International Shipping
International orders are dispatched within 1–2 working days and shipped with full tracking.
Delivery times vary by destination.
🇪🇺 EU Customers
EU orders are shipped using a duties-paid service where applicable, meaning most customs duties and VAT charges are covered upfront to help avoid additional fees upon delivery.
Orders over £150 qualify for free shipping.
Please note that in rare cases, additional customs or import charges may still apply depending on local customs authorities, shipment value, or destination country regulations.
🛃 Customs, Duties & Taxes
For countries outside the European Union, customers may be responsible for customs duties, VAT, or import taxes applied by their country.
Failure to pay customs charges may result in delays or returned parcels.
📦 Damaged or Lost Packages
If your parcel arrives damaged:
-
Keep all packaging
-
Contact the courier to raise a claim
If your parcel is lost, we will assist with an investigation.
🚫 Incorrect Addresses
We are not responsible for orders lost due to incorrect addresses entered at checkout.
If an address appears invalid, we may contact you before dispatch.
❓ Missing or Stolen Deliveries
If tracking shows delivered but you have not received your parcel:
We will assist in opening a courier investigation.
📍 Track Your Order
Use your tracking number provided in your shipping confirmation email.