Shipping policy
Shipping & Processing Policy – Toks Natural
Effective Date: 26/03/26
At Toks Natural, we aim to dispatch orders promptly while providing clear and transparent delivery options. Please review the information below before placing your order.
📦 UK Shipping (Including Islands, Highlands & Northern Ireland)
Orders over £75
✔ Free Standard Delivery (2–3 working days)
Orders under £75
📦 £3.99 – Standard Delivery (2–3 working days)
Orders are shipped via Royal Mail or an equivalent tracked delivery service.
⚡ Next Day Delivery (UK Mainland Only)
Need your order urgently?
📦 DPD Next Day Delivery – £7.99
- Order before 1PM Monday–Friday for same-day dispatch
- Orders placed after 1PM are dispatched the next working day
- Orders placed after 1PM Friday through Sunday are dispatched on Monday
✔ Fully tracked
✔ 1-hour delivery window provided by DPD
🚫 Excludes weekends and UK bank holidays
🚫 Available to UK mainland addresses only
📅 Estimated Delivery Times
- UK Standard Delivery: 2–3 working days
- DPD Next Day: Next working day for eligible orders placed before 2PM
- International Delivery: Varies by destination and shipping service selected at checkout
Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to courier networks, customs processing, busy periods, severe weather or circumstances outside our control.
📍 Delivery Instructions
Any delivery instructions, such as requesting that a parcel be left in a safe place, should be arranged directly with the courier once your order has been dispatched.
If you instruct the courier to leave your parcel in a safe place, Toks Natural cannot accept responsibility for loss, theft or damage after the parcel has been recorded as delivered to your requested location.
🌍 International Shipping
We ship Toks Natural products internationally to selected destinations.
International orders are normally dispatched within 1–2 working days and are shipped with tracking.
Available shipping services, costs and estimated delivery times are calculated according to your destination and displayed at checkout.
Please ensure that your delivery address, postcode/ZIP code and contact information are correct before completing your order.
🇪🇺 EU Customers
We ship to selected countries within the European Union.
Orders over £150 qualify for free shipping.
EU orders may be subject to local customs duties, VAT or import charges depending on the destination country and order value. Any applicable charges are the responsibility of the recipient and are not covered by Toks Natural.
Available shipping options, costs and estimated delivery times are displayed at checkout.
🇺🇸 United States Customers
US orders are shipped using a fully tracked international delivery service.
Customs duties and import taxes are prepaid for US orders, so customers will not be required to pay additional customs charges upon delivery.
Available shipping options, costs and estimated delivery times are displayed at checkout.
🛃 Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Where these charges are not already prepaid or included as part of the shipping service, they are the responsibility of the recipient.
Customs charges are determined by the authorities in the destination country. Toks Natural does not set, control or receive these charges and cannot guarantee in advance whether a charge will apply or how much it may be.
Customers are responsible for checking any applicable customs requirements, import restrictions, duties or taxes in their destination country before placing an order.
If customs authorities request payment of applicable duties or taxes, failure to make the required payment may result in delivery delays or the parcel being returned to us.
📦 Damaged or Lost Packages
If your parcel arrives damaged:
- Keep the original packaging and contents
- Take photographs of the parcel and any damaged items
- Contact us as soon as possible
- Where required, a courier investigation or claim may be opened
If your parcel appears to have been lost in transit, please contact us and we will assist with the courier investigation.
Courier investigations can take time to complete, and we may need to wait for the courier's findings before determining the appropriate resolution.
🚫 Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Toks Natural cannot accept responsibility for parcels that are delayed, misdelivered or returned because an incorrect or incomplete address was provided at checkout.
If we notice an address issue before dispatch, we may contact you for clarification.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
❓ Missing or Stolen Deliveries
If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check:
- Around your property or designated safe place
- With other members of your household
- With neighbours where appropriate
- Any delivery photograph or information supplied by the courier
If you still cannot locate the parcel, please contact us at support@toksnatural.com and we will assist with opening a courier investigation where appropriate.
↩️ Returned International Parcels
If an international parcel is returned to Toks Natural because customs charges were not paid, delivery was refused, the address supplied was incorrect or incomplete, or the parcel was not collected from the courier, we will contact you once the parcel has been returned to us.
Any refund or reshipping arrangement will be handled in accordance with our applicable refund and delivery policies. Original shipping charges and any return charges incurred may not be refundable where the return was outside Toks Natural's control.
📍 Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information. in you dont receive the email within a few minute please check your spam or junk folder
Please allow time for the courier's tracking system to update after dispatch.
💬 Need Help?
For shipping or delivery enquiries, please contact:
Please include your order number when contacting us so we can assist you more quickly.