Track Your Order

Where's My Order?

Use your order number and the tracking link in your shipping confirmation email to follow your parcel's journey to you. Most orders are fulfilled within 1–3 business days and delivered within the timeframe shown at checkout.

Step 1 — Find Your Order Number

Your order number starts with # (e.g. #1001) and can be found in:

  • Your order confirmation email (subject: "Your TOKS NATURAL order is confirmed")
  • Your shipping confirmation email (subject: "Your order is on its way")
  • Your TOKS NATURAL account under Order History

Step 2 — Find Your Tracking Number

Your tracking number is included in your shipping confirmation email. It is typically a combination of letters and numbers (e.g. JD000000000000000000 for Evri, or AB123456789GB for Royal Mail).

Step 3 — Track with Your Carrier

Click the link for the carrier shown on your shipping confirmation email:

Didn't Receive a Tracking Number?

Some orders ship without individual tracking (e.g. Royal Mail standard letter). If your order is past its estimated delivery window and you haven't received tracking details, please contact us with your order number and we'll look into it for you.

Frequently Asked Questions

My tracking says "delivered" but I haven't received my parcel.
Check with neighbours and any safe places noted at checkout. Royal Mail and Evri occasionally mark items delivered before the final drop. Please allow 24 hours before contacting us.

My tracking hasn't updated in several days.
Parcels can occasionally stall at sorting centres, especially during busy periods. If there is no movement after 5 business days, get in touch and we will raise an enquiry with the carrier on your behalf.

I entered the wrong shipping address.
Please contact us immediately. We can attempt to amend the address if your order hasn't shipped yet.

TOKS NATURAL — natural haircare, rooted in Ayurvedic tradition. 🌿