FAQs
If you don’t see the information you’re looking for in our list of questions below, feel free to reach out to our team of experts support@toksnatural.com
Shipping
Do you ship Internationally?
Yes, you can change your delivery address, but only before your order has been processed and shipped. If you need to update your address, please contact our customer service team as soon as possible with your order details. Once an order is shipped, we won’t be able to modify the address.
When will my order be processed?
Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking information. Please note that processing times may be longer during sales or peak periods.
What shipping carriers do you use?
We use trusted shipping carriers such as RoyalMail, Yodel and DHL, to ensure your package arrives safely and on time. The carrier will depend on your location and shipping option selected at checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery through the carrier's website or the link provided in your email.
Can I change my delivery address?
Yes, you can change your delivery address, but only before your order has been processed and shipped. If you need to update your address, please contact our customer service team as soon as possible with your order details. Once an order is shipped, we won’t be able to modify the address. sales@toksnatural.com
Payment
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways. You will see the available payment options during checkout.
Is my payment information secure?
Yes, we prioritize your security. Our website uses SSL encryption to ensure that your personal and payment information is safe and secure. We do not store your payment details on our servers.
Can I use multiple payment methods on a single order?
At this time, we do not support multiple payment methods for a single order. You can choose one payment method during checkout.
Why was my payment declined?
Payments may be declined for various reasons, such as incorrect card details, insufficient funds, or a payment processor error. If you encounter issues, please try another payment method or contact your bank for assistance.
Do you offer payment plans or installment options?
Yes, we offer flexible payment options throughKlarnaandAfterpay, allowing you to pay for your order in installments. Simply choose Klarna or Afterpay during checkout to split your payments into manageable amounts. It’s an easy and convenient way to get your favorite products without paying the full amount upfront!
Product
Are your products natural?
Yes! All of our products are made with natural and naturally derived ingredients. They are free from harmful chemicals such as sulfates, parabens, silicones, and phthalates. We focus on creating safe, effective products that are kind to your hair and scalp, promoting healthy hair care without compromise.
Are your products suitable for all hair types?
Yes, our products are formulated to be suitable for a variety of hair types, including curly, coily, wavy, and straight hair. If you have any specific concerns, feel free to check the product description or contact us for personalized recommendations.
How should I store my products?
For the best results, store your products in a cool, dry place away from direct sunlight. Always ensure the lids are tightly closed after each use.
Do your products have an expiration date?
Yes, like all natural products, our items do have a shelf life. You will find an expiration date or a "best before" date on the packaging. Typically, our products remain effective for 12-18 months after opening.
Are your products cruelty-free and vegan?
Yes, all of our products are cruelty-free, and we do not test on animals. Most of our products are also vegan-friendly, using plant-based ingredients. Please check the product labels for specific details.
Can I use your products on children?
Yes, we have specific products that are gentle enough for children. Please refer to the product descriptions or contact us for advice on suitable products for kids.